Frequently Asked Questions
Find quick answers about repairs, logistics and storage. If you cannot see what you need, send details on Request a Quote or speak to us on Contact.
General FAQs
It is natural to have a few questions before you book. These answers cover the basics across repairs, storage and transport.
Which service should I choose?
If you are unsure, send photos on Request a Quote. We will advise the best route across Vehicle Refurbishment and Vehicle Logistics.
Do you have examples of your work?
Yes. Browse real jobs on our Case Studies page and photos in the Gallery.
What aftercare should I follow for fresh paint or wheels?
We give simple aftercare notes at handover. As a guide, avoid harsh cleaners and jet washing close up until coatings have fully cured.
Do you use genuine parts when replacing items?
When replacement is the best route, we discuss options and supply quality parts suited to your job.
Can you handle multiple vehicles at once?
Yes. We support dealers and fleets with batch bookings, storage and joined up movements.
How secure is your storage?
Vehicles sit on hard standing inside a secured onsite compound. Keys are removed, tagged and stored away from vehicles. See our Vehicle Storage page for more details.
How do I track a collection or delivery?
Live updates and instant electronic proof of delivery are provided on our transport jobs.
Do you guarantee your work?
We stand behind our workmanship. If something is not right, let us know and we will put it right.
What happens if extra damage is found?
We contact you first, explain options and costs, and only proceed with your approval.
What payment methods do you accept?
Common methods such as card or bank transfer. We confirm options when we send your quote. Trade accounts by agreement.
Do you provide a courtesy car?
No courtesy cars. We can collect and deliver your vehicle, or hold it in Vehicle Storage between steps.
Can you handle lease returns and auction prep?
Yes. We work to trade standards and can coordinate repairs, storage and delivery for remarketing.
Do you offer mobile repairs?
Work is completed at our site for the best and most consistent finish. We do have a transport service if needed.
Can you match my paint colour or wheel finish?
Yes. We use recognised paint systems and careful colour data to achieve a consistent result.
How long will the work take?
It depends on the service and the extent of damage. We confirm timings at booking and keep you updated.
Are you insured?
Yes. Vehicles are covered while in our care, including in transit on our jobs.
Do you work UK wide?
Yes for movements through our Vehicle Collection and Delivery service. Repair and refurb work is carried out at our Corby site, with transport available if you prefer not to drive.
What photos should I send?
One wide shot to show the area, then close ups of the damage. Include wheel size or panel names if you can.
How do I get a quote?
Share a short description and photos on through our Request a quote form. We reply quickly during business hours.
Alloy Wheel Repair FAQs
When wheels look tired, a tidy refurb makes a big difference. These answers explain what we can fix and how it works.
Can you touch up alloy wheels as a SMART repair?
Small marks can be spot repaired. For a consistent set, see Alloy Wheel Repairs.
How do I get a price for Alloy Wheel Repairs?
Send photos and wheel size via Request a Quote. We will reply quickly.
Do you offer mobile wheel repairs?
Work is carried out at our site for the best finish. We do offer a Vehicle Collection and Delivery services if you prefer not to drive.
What if the wheel is cracked or badly bent?
We do not refurbish unsafe wheels. We will explain options and the safest next step.
Can you refurbish just one wheel?
Yes. For perfect consistency on ageing finishes, a full set may be recommended.
Is my TPMS safe during the refurb?
Valves are protected, refitted with new seals where needed, and tested on refit.
How long does it take?
Timing depends on wheel size and finish. We confirm at booking and keep you updated.
Will the colour match the other wheels?
We use recognised paint systems and careful mix data. The aim is a consistent set.
Do you remove the tyres?
Yes. Tyres come off for a proper refurb. We refit and balance before handover.
Can you repair diamond cut wheels?
Yes. We machine the face on a CNC lathe, then seal with clear lacquer.
What damage can you fix?
Kerb scuffs, scratches, lacquer peel and cosmetic corrosion. If there is structural damage, we will advise the safest route.
SMART Repairs FAQs
Small repairs and surface repairs tidy the areas that catch the eye. These answers outline what is possible and when we suggest another route.
How do I get advice and a price for a SMART Repair?
Send photos via Request a Quote and we will recommend the best route.
How long do SMART repairs take?
Usually shorter than full body repairs. We confirm timings at booking.
Do you repair cracked plastic trims and bumpers?
Many can be saved. We assess, repair, retexture if needed, then refinish.
Will a local repair match the rest of the panel?
We blend colour and texture in the repair area for a neat, even look.
Can you remove dents without painting?
Often, yes. Paintless dent removal keeps original paint where the dent is suitable.
What counts as a SMART repair?
Localised fixes on panels, bumpers and trims: light scratches, small dents, stone chips and minor scuffs.
Body Repairs FAQs
Good body repairs are about clean prep, accurate colour and neat panel lines. These answers cover the essentials.
When is a full panel repaint better?
If damage is wide, on edges, or the paint is heavily broken. In that case we will recommend a full body repair.
Can you collect and return my vehicle?
Yes. We offer a Vehicle Collection and Delivery service for simple door to door transport.
Do you recalibrate sensors and cameras?
We refit items correctly and check function. If specialist calibration is required, we will advise and help arrange.
How long will my car be with you?
It depends on damage and parts. We confirm timings at booking and update you during the job.
Will the repair be visible?
The aim is a seamless finish. We blend carefully so colour and gloss read evenly.
PDR or conventional repair, which is better?
We assess the damage. If paint is intact and access is good, PDR may be used. Otherwise we repair, prime and refinish.
Do you use genuine parts for replacements?
When replacement is the best route, we will discuss options and use quality parts to suit your job.
How do you match the paint?
Spectro readings and colour data, test cards, and blending where needed.
What types of damage do you repair?
Dents, creases, scratches, stone chips, bumper scuffs and cracked plastics.
Collection and Delivery FAQs
Transport should feel calm and predictable. These answers explain coverage, handovers and how we keep you informed.
When is a full panel repaint better?
If damage is wide, on edges, or the paint is heavily broken. In that case we will recommend a full body repair.
Can you collect and return my vehicle?
Yes. We offer a Vehicle Collection and Delivery service for simple door to door transport.
Do you recalibrate sensors and cameras?
We refit items correctly and check function. If specialist calibration is required, we will advise and help arrange.
How long will my car be with you?
It depends on damage and parts. We confirm timings at booking and update you during the job.
Will the repair be visible?
The aim is a seamless finish. We blend carefully so colour and gloss read evenly.
PDR or conventional repair, which is better?
We assess the damage. If paint is intact and access is good, PDR may be used. Otherwise we repair, prime and refinish.
Do you use genuine parts for replacements?
When replacement is the best route, we will discuss options and use quality parts to suit your job.
How do you match the paint?
Spectro readings and colour data, test cards, and blending where needed.
What types of damage do you repair?
Dents, creases, scratches, stone chips, bumper scuffs and cracked plastics.
Storage FAQs
Got a question about storage? These quick answers cover security, access and terms.
How do I book space?
Tell us what you need and for how long on Request a Quote, or speak to the team on Contact.
Can you clean the vehicle before it leaves?
Yes. Optional onsite valeting can be booked before release.
Do you provide photos or records?
Yes. Arrival and release photos are logged, and ePOD is provided where we handle transport.
Can I access my vehicle during storage?
Yes, by arrangement. We plan access slots so movements are safe and simple.
How are keys handled?
Keys are removed, tagged and stored away from the vehicles with sign in and sign out records.
How secure is the site?
Secured onsite compound with managed access, key control and clear records.
Can you collect and deliver to storage?
Yes. We offer a Vehicle Collection and Delivery service for arrivals and releases with instant ePOD.
Do you offer short and long term storage?
Yes. Flexible terms to suit your timing.
What types of vehicles can you store?
Cars and light commercial vehicles as standard. Ask about larger vehicles and availability.
How secure is your storage?
Vehicles sit on hard standing inside a secured onsite compound. Keys are removed, tagged and stored away from vehicles. See our Vehicle Storage page for more details.
